Question 1

How often should I service my boiler?

Accepted Answer

** Every boiler should be serviced once a year — ideally before winter starts.

An annual boiler service keeps your system running safely and efficiently. Here's what happens during a service:

1. Our engineer inspects the boiler casing and controls
2. We check the flue for safe emissions
3. All internal components are cleaned and tested
4. Gas pressure and flow rates are verified
5. You receive a written service report

> Regular servicing can extend your boiler's lifespan by 3–5 years and reduce energy bills by up to 10%.

! Skipping your annual service may void your manufacturer's warranty. Most boiler warranties require proof of yearly servicing by a Gas Safe registered engineer.

Question 2

What does a boiler service include?

Accepted Answer

** A full visual and operational inspection of your boiler, flue, and controls — typically takes 30–45 minutes.

During a service our Gas Safe engineer will:

- Check the boiler for leaks, corrosion, and damage
- Inspect the flue and ventilation
- Test the gas pressure and burner
- Clean key internal components
- Check all safety devices are working
- Test radiators and system pressure
- Provide a written report with findings

> If we spot any issues during the service, we'll explain them clearly and give you a quote before doing any additional work — no surprises.

Question 3

When is the best time to book a boiler service?

Accepted Answer

** Late summer or early autumn — before the cold weather hits.

Most people don't think about their boiler until it breaks down in winter. By booking your service in August or September you get:

- Faster availability (we're less busy before heating season)
- Time to fix any issues before you need the heating
- Peace of mind going into winter

! If your boiler hasn't been serviced in over 12 months, don't wait — book now regardless of the time of year. Safety comes first.

Question 4

Are your engineers Gas Safe registered?

Accepted Answer

** Yes — every Empower Gas engineer is fully Gas Safe registered and carries their ID card on every job.

What Gas Safe registration means:

- The engineer has been assessed as competent to work safely with gas
- Their qualifications are verified annually
- You can check any engineer's registration on the Gas Safe Register website
- It is illegal for anyone not on the register to carry out gas work

> You can verify our Gas Safe registration number at any time. Our engineers will always show their Gas Safe ID card when they arrive — if they don't, ask to see it.

- We also carry £5,000,000 public liability insurance
- All work is guaranteed
- We provide certificates for every gas job completed

Question 5

Which areas in Birmingham do you cover?

Accepted Answer

** We cover all of Birmingham and the surrounding West Midlands area — typically within a 15-mile radius of the city centre.

Areas we regularly work in:

- Stirchley, Bournville, and Cotteridge
- Kings Heath, Moseley, and Hall Green
- Selly Oak, Edgbaston, and Harborne
- Kings Norton, Northfield, and Longbridge
- Erdington, Sutton Coldfield, and Great Barr
- Solihull, Shirley, and Acocks Green
- Smethwick, Oldbury, and West Bromwich

> If your area isn't listed, call us anyway — we can usually help. We cover most of the West Midlands region.

Question 6

How do I get a quote?

Accepted Answer

** Call us on 07393 226 594 or fill in the contact form — we'll get back to you within a few hours.

Our quoting process:

1. Tell us what you need — repair, service, installation, or safety check
2. We'll ask a few quick questions about your current setup
3. For simple jobs, we can often quote over the phone
4. For installations, we'll arrange a free home visit to assess the job
5. You get a clear, written quote with no hidden extras

> All our quotes are free and come with no obligation. We won't pressure you — take your time to decide.

Question 7

Do you offer any guarantees on your work?

Accepted Answer

** Yes — all Empower Gas work comes with a minimum 12-month workmanship guarantee.

Our guarantee covers:

- All parts we supply and fit
- Labour and workmanship
- Boiler installations — covered by the manufacturer's warranty (up to 12 years with Worcester Bosch)
- Repairs — 12-month guarantee on parts and labour

> If anything goes wrong with work we've carried out, call us and we'll come back and put it right at no extra cost.

! Your manufacturer's warranty is separate from our workmanship guarantee. We register all new boilers with the manufacturer on your behalf to activate the full warranty period.

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