Question 1

Do you cover emergency boiler repairs?

Accepted Answer

** Yes — we take emergency callouts for boiler breakdowns across Birmingham and surrounding areas.

If your boiler stops working:

1. Call us on 07393 226 594
2. We'll ask a few questions to diagnose the issue over the phone
3. If needed, we'll send an engineer as quickly as possible
4. We carry common parts on our van to fix most issues in one visit

! If you smell gas, leave the property immediately, call the National Gas Emergency line on 0800 111 999, and then call us.

> We aim to respond to emergency callouts within 2–4 hours during working hours. Evening and weekend callouts are available at a small additional charge.

Question 2

My boiler is showing an error code — what should I do?

Accepted Answer

** Don't panic — most error codes indicate a minor issue that a Gas Safe engineer can fix quickly.

Common boiler error codes and what they mean:

- Low pressure warning — usually fixable by topping up the system via the filling loop
- Ignition failure — could be a faulty electrode, gas valve, or PCB issue
- Fan fault — the fan isn't running at the correct speed
- Flue blockage — the flue sensor has detected a problem
- Overheating — the boiler has shut down as a safety measure

1. Note down the error code shown on your boiler display
2. Try resetting the boiler using the reset button (usually held for 3 seconds)
3. If the error returns, call us on 07393 226 594 with the code ready

! Never attempt to remove the boiler casing or access internal components yourself. This is illegal unless you are Gas Safe registered and is extremely dangerous.

Question 3

Are your engineers Gas Safe registered?

Accepted Answer

** Yes — every Empower Gas engineer is fully Gas Safe registered and carries their ID card on every job.

What Gas Safe registration means:

- The engineer has been assessed as competent to work safely with gas
- Their qualifications are verified annually
- You can check any engineer's registration on the Gas Safe Register website
- It is illegal for anyone not on the register to carry out gas work

> You can verify our Gas Safe registration number at any time. Our engineers will always show their Gas Safe ID card when they arrive — if they don't, ask to see it.

- We also carry £5,000,000 public liability insurance
- All work is guaranteed
- We provide certificates for every gas job completed

Question 4

Which areas in Birmingham do you cover?

Accepted Answer

** We cover all of Birmingham and the surrounding West Midlands area — typically within a 15-mile radius of the city centre.

Areas we regularly work in:

- Stirchley, Bournville, and Cotteridge
- Kings Heath, Moseley, and Hall Green
- Selly Oak, Edgbaston, and Harborne
- Kings Norton, Northfield, and Longbridge
- Erdington, Sutton Coldfield, and Great Barr
- Solihull, Shirley, and Acocks Green
- Smethwick, Oldbury, and West Bromwich

> If your area isn't listed, call us anyway — we can usually help. We cover most of the West Midlands region.

Question 5

How do I get a quote?

Accepted Answer

** Call us on 07393 226 594 or fill in the contact form — we'll get back to you within a few hours.

Our quoting process:

1. Tell us what you need — repair, service, installation, or safety check
2. We'll ask a few quick questions about your current setup
3. For simple jobs, we can often quote over the phone
4. For installations, we'll arrange a free home visit to assess the job
5. You get a clear, written quote with no hidden extras

> All our quotes are free and come with no obligation. We won't pressure you — take your time to decide.

Question 6

Do you offer any guarantees on your work?

Accepted Answer

** Yes — all Empower Gas work comes with a minimum 12-month workmanship guarantee.

Our guarantee covers:

- All parts we supply and fit
- Labour and workmanship
- Boiler installations — covered by the manufacturer's warranty (up to 12 years with Worcester Bosch)
- Repairs — 12-month guarantee on parts and labour

> If anything goes wrong with work we've carried out, call us and we'll come back and put it right at no extra cost.

! Your manufacturer's warranty is separate from our workmanship guarantee. We register all new boilers with the manufacturer on your behalf to activate the full warranty period.

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