Question 1

Do you fit and repair gas cookers and hobs?

Accepted Answer

** Yes — we install, repair, and service all types of gas cookers, hobs, and ovens.

Our gas cooker services include:

- New gas cooker and hob installation
- Connecting freestanding and built-in gas appliances
- Gas cooker repairs and fault diagnosis
- Safety checks and certification
- Disconnection and safe removal of old appliances

! By law, all gas cooker installations must be carried out by a Gas Safe registered engineer. Never attempt to connect or disconnect a gas appliance yourself.

> If you've bought a new cooker and need it connected, we can usually fit it within 24–48 hours. Call us with the make and model and we'll give you a price over the phone.

Question 2

What should I do if I smell gas?

Accepted Answer

** If you smell gas, leave the property immediately and call the National Gas Emergency line on 0800 111 999.

! This is a genuine emergency. Do not ignore a gas smell — even a small leak can be extremely dangerous.

What to do:

1. Do NOT turn any electrical switches on or off
2. Do NOT use your phone inside the property
3. Open windows and doors if safe to do so
4. Turn off the gas supply at the meter if you can reach it safely
5. Leave the property and go outside
6. Call the National Gas Emergency Service on 0800 111 999
7. Do not re-enter until given the all-clear

> Once the emergency service has made the situation safe, call Empower Gas and we'll carry out any repair work needed to get you back up and running.

Question 3

Are your engineers Gas Safe registered?

Accepted Answer

** Yes — every Empower Gas engineer is fully Gas Safe registered and carries their ID card on every job.

What Gas Safe registration means:

- The engineer has been assessed as competent to work safely with gas
- Their qualifications are verified annually
- You can check any engineer's registration on the Gas Safe Register website
- It is illegal for anyone not on the register to carry out gas work

> You can verify our Gas Safe registration number at any time. Our engineers will always show their Gas Safe ID card when they arrive — if they don't, ask to see it.

- We also carry £5,000,000 public liability insurance
- All work is guaranteed
- We provide certificates for every gas job completed

Question 4

Which areas in Birmingham do you cover?

Accepted Answer

** We cover all of Birmingham and the surrounding West Midlands area — typically within a 15-mile radius of the city centre.

Areas we regularly work in:

- Stirchley, Bournville, and Cotteridge
- Kings Heath, Moseley, and Hall Green
- Selly Oak, Edgbaston, and Harborne
- Kings Norton, Northfield, and Longbridge
- Erdington, Sutton Coldfield, and Great Barr
- Solihull, Shirley, and Acocks Green
- Smethwick, Oldbury, and West Bromwich

> If your area isn't listed, call us anyway — we can usually help. We cover most of the West Midlands region.

Question 5

How do I get a quote?

Accepted Answer

** Call us on 07393 226 594 or fill in the contact form — we'll get back to you within a few hours.

Our quoting process:

1. Tell us what you need — repair, service, installation, or safety check
2. We'll ask a few quick questions about your current setup
3. For simple jobs, we can often quote over the phone
4. For installations, we'll arrange a free home visit to assess the job
5. You get a clear, written quote with no hidden extras

> All our quotes are free and come with no obligation. We won't pressure you — take your time to decide.

Question 6

Do you offer any guarantees on your work?

Accepted Answer

** Yes — all Empower Gas work comes with a minimum 12-month workmanship guarantee.

Our guarantee covers:

- All parts we supply and fit
- Labour and workmanship
- Boiler installations — covered by the manufacturer's warranty (up to 12 years with Worcester Bosch)
- Repairs — 12-month guarantee on parts and labour

> If anything goes wrong with work we've carried out, call us and we'll come back and put it right at no extra cost.

! Your manufacturer's warranty is separate from our workmanship guarantee. We register all new boilers with the manufacturer on your behalf to activate the full warranty period.

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