Question 1

What is a CP12 certificate and do I need one?

Accepted Answer

** A CP12 (Gas Safety Certificate) is a legally required annual gas safety check for all rented properties in the UK.

As a landlord in Birmingham, you must have a valid CP12 for every property you rent out. Here's what you need to know:

- The check must be carried out by a Gas Safe registered engineer
- It covers all gas appliances, pipework, and flues
- A certificate is issued and must be given to tenants within 28 days
- Records must be kept for 2 years

! Failure to have a valid CP12 can result in fines of up to £6,000, imprisonment, or both. It's a criminal offence under the Gas Safety (Installation and Use) Regulations 1998.

> Empower Gas can set up annual reminders so you never miss a renewal. We also offer discounted rates for landlords with multiple properties.

Question 2

What are my legal obligations as a landlord for gas safety?

Accepted Answer

** You must have all gas appliances, pipework, and flues checked annually by a Gas Safe registered engineer.

As a landlord you are legally required to:

1. Arrange an annual Gas Safety Check (CP12) on all gas appliances
2. Give a copy of the Gas Safety Record to existing tenants within 28 days
3. Give new tenants a copy before they move in
4. Keep records for at least 2 years
5. Ensure all gas appliances are maintained in a safe condition

> We offer landlord packages that include the annual CP12 plus a boiler service at a reduced rate. Call us to discuss.

! If a gas appliance is found to be unsafe, it must be disconnected immediately. We'll clearly explain all options if this happens.

Question 3

Do you offer landlord gas safety packages?

Accepted Answer

** Yes — we offer discounted annual packages for landlords with one or more rental properties in Birmingham.

Our landlord package includes:

- Annual CP12 Gas Safety Certificate
- Full boiler service
- Written report for your records
- Automatic renewal reminders
- Priority booking for emergency callouts

> Landlords with 3+ properties get an additional discount. Call us on 07393 226 594 to discuss your portfolio.

Question 4

Are your engineers Gas Safe registered?

Accepted Answer

** Yes — every Empower Gas engineer is fully Gas Safe registered and carries their ID card on every job.

What Gas Safe registration means:

- The engineer has been assessed as competent to work safely with gas
- Their qualifications are verified annually
- You can check any engineer's registration on the Gas Safe Register website
- It is illegal for anyone not on the register to carry out gas work

> You can verify our Gas Safe registration number at any time. Our engineers will always show their Gas Safe ID card when they arrive — if they don't, ask to see it.

- We also carry £5,000,000 public liability insurance
- All work is guaranteed
- We provide certificates for every gas job completed

Question 5

Which areas in Birmingham do you cover?

Accepted Answer

** We cover all of Birmingham and the surrounding West Midlands area — typically within a 15-mile radius of the city centre.

Areas we regularly work in:

- Stirchley, Bournville, and Cotteridge
- Kings Heath, Moseley, and Hall Green
- Selly Oak, Edgbaston, and Harborne
- Kings Norton, Northfield, and Longbridge
- Erdington, Sutton Coldfield, and Great Barr
- Solihull, Shirley, and Acocks Green
- Smethwick, Oldbury, and West Bromwich

> If your area isn't listed, call us anyway — we can usually help. We cover most of the West Midlands region.

Question 6

How do I get a quote?

Accepted Answer

** Call us on 07393 226 594 or fill in the contact form — we'll get back to you within a few hours.

Our quoting process:

1. Tell us what you need — repair, service, installation, or safety check
2. We'll ask a few quick questions about your current setup
3. For simple jobs, we can often quote over the phone
4. For installations, we'll arrange a free home visit to assess the job
5. You get a clear, written quote with no hidden extras

> All our quotes are free and come with no obligation. We won't pressure you — take your time to decide.

Question 7

Do you offer any guarantees on your work?

Accepted Answer

** Yes — all Empower Gas work comes with a minimum 12-month workmanship guarantee.

Our guarantee covers:

- All parts we supply and fit
- Labour and workmanship
- Boiler installations — covered by the manufacturer's warranty (up to 12 years with Worcester Bosch)
- Repairs — 12-month guarantee on parts and labour

> If anything goes wrong with work we've carried out, call us and we'll come back and put it right at no extra cost.

! Your manufacturer's warranty is separate from our workmanship guarantee. We register all new boilers with the manufacturer on your behalf to activate the full warranty period.

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