Question 1

My radiators are cold at the bottom — what does this mean?

Accepted Answer

** Cold spots at the bottom of radiators usually means sludge and debris has built up in your system — a powerflush will fix this.

Over time, rust, scale, and sludge accumulate inside your central heating system. This causes:

- Cold spots on radiators (especially at the bottom)
- Noisy boiler or banging pipes
- Slow heating times
- Higher energy bills
- Premature boiler failure

> A powerflush clears all the sludge from your system and restores full heating performance. Most homes see an immediate improvement in how quickly radiators heat up.

1. We connect a powerflush machine to your system
2. High-flow water with cleaning chemicals breaks down the sludge
3. Each radiator is flushed individually
4. A magnetic filter is fitted to prevent future build-up
5. Inhibitor is added to protect the system going forward

Question 2

How do I know if I need a powerflush?

Accepted Answer

** If your radiators have cold spots, your boiler is noisy, or your heating is slow to warm up — you probably need a powerflush.

Signs your system needs flushing:

- Radiators cold at the top (need bleeding) or bottom (need flushing)
- Boiler makes banging, kettling, or gurgling noises
- Heating takes a long time to warm the house
- Some radiators don't heat up at all
- Discoloured water when you bleed radiators
- Your energy bills have increased for no obvious reason

! If you're having a new boiler installed, a powerflush is strongly recommended. Fitting a new boiler to a dirty system can damage it and void the warranty.

> A powerflush typically costs between £350 and £600 depending on the number of radiators. It usually takes half a day to complete.

Question 3

Can I bleed my radiators myself?

Accepted Answer

** Yes — bleeding radiators is a simple job most homeowners can do safely. You just need a radiator key.

How to bleed a radiator:

1. Turn your heating on and wait for radiators to warm up
2. Find the radiator that has a cold spot at the top
3. Turn the heating off and wait 10 minutes for the water to settle
4. Place a cloth under the bleed valve (top corner of the radiator)
5. Use a radiator key to slowly turn the valve anti-clockwise
6. You'll hear air hissing out — hold until water starts to drip
7. Close the valve and check your boiler pressure (should be 1–1.5 bar)

> If you're bleeding radiators frequently, it could indicate a bigger issue like a leak or a faulty expansion vessel. Call us for a proper diagnosis.

! Never bleed radiators while the heating is on — the water inside is very hot and under pressure.

Question 4

Are your engineers Gas Safe registered?

Accepted Answer

** Yes — every Empower Gas engineer is fully Gas Safe registered and carries their ID card on every job.

What Gas Safe registration means:

- The engineer has been assessed as competent to work safely with gas
- Their qualifications are verified annually
- You can check any engineer's registration on the Gas Safe Register website
- It is illegal for anyone not on the register to carry out gas work

> You can verify our Gas Safe registration number at any time. Our engineers will always show their Gas Safe ID card when they arrive — if they don't, ask to see it.

- We also carry £5,000,000 public liability insurance
- All work is guaranteed
- We provide certificates for every gas job completed

Question 5

Which areas in Birmingham do you cover?

Accepted Answer

** We cover all of Birmingham and the surrounding West Midlands area — typically within a 15-mile radius of the city centre.

Areas we regularly work in:

- Stirchley, Bournville, and Cotteridge
- Kings Heath, Moseley, and Hall Green
- Selly Oak, Edgbaston, and Harborne
- Kings Norton, Northfield, and Longbridge
- Erdington, Sutton Coldfield, and Great Barr
- Solihull, Shirley, and Acocks Green
- Smethwick, Oldbury, and West Bromwich

> If your area isn't listed, call us anyway — we can usually help. We cover most of the West Midlands region.

Question 6

How do I get a quote?

Accepted Answer

** Call us on 07393 226 594 or fill in the contact form — we'll get back to you within a few hours.

Our quoting process:

1. Tell us what you need — repair, service, installation, or safety check
2. We'll ask a few quick questions about your current setup
3. For simple jobs, we can often quote over the phone
4. For installations, we'll arrange a free home visit to assess the job
5. You get a clear, written quote with no hidden extras

> All our quotes are free and come with no obligation. We won't pressure you — take your time to decide.

Question 7

Do you offer any guarantees on your work?

Accepted Answer

** Yes — all Empower Gas work comes with a minimum 12-month workmanship guarantee.

Our guarantee covers:

- All parts we supply and fit
- Labour and workmanship
- Boiler installations — covered by the manufacturer's warranty (up to 12 years with Worcester Bosch)
- Repairs — 12-month guarantee on parts and labour

> If anything goes wrong with work we've carried out, call us and we'll come back and put it right at no extra cost.

! Your manufacturer's warranty is separate from our workmanship guarantee. We register all new boilers with the manufacturer on your behalf to activate the full warranty period.

Underfloor Heating in Selly Park — Empower Gas

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