Question 1

How much does a new boiler cost?

Accepted Answer

** A new combi boiler installation in Birmingham typically costs between £1,800 and £3,500 depending on the boiler model and complexity of the job.

Factors that affect the price:

- The type and brand of boiler (we fit Worcester Bosch, Vaillant, Ideal, and more)
- Whether the boiler is being replaced in the same location or relocated
- The condition of existing pipework and controls
- Whether you need a system flush or new radiators
- Any flue routing changes required

> We offer free, no-obligation quotes. We'll visit your property, assess your needs, and give you a clear written price — no hidden extras.

> Finance options are available for larger installations. Ask us about 0% interest plans.

Question 2

Which boiler brands do you recommend?

Accepted Answer

** We recommend Worcester Bosch for most homes — they're reliable, energy-efficient, and come with industry-leading warranties.

Brands we install and service:

- Worcester Bosch — our top recommendation, up to 12-year warranty
- Vaillant — excellent build quality, German engineering
- Ideal — great budget option with solid performance
- Baxi — reliable and competitively priced

> As Worcester Bosch accredited installers, we can offer extended warranties of up to 12 years on selected models — far longer than the standard 5-year warranty.

! Be wary of very cheap quotes from other installers. A low price often means a lower-quality boiler, rushed installation, or no aftercare. Your boiler should last 10–15 years — it's worth investing in quality.

Question 3

How long does a new boiler installation take?

Accepted Answer

** Most straightforward combi-to-combi swaps are completed in one day (4–6 hours).

Installation times depend on the job:

- Like-for-like combi swap — 4–6 hours (1 day)
- Combi swap with relocation — 1–2 days
- System change (e.g. conventional to combi) — 2–3 days
- Full system with new radiators — 3–5 days

1. We'll agree the schedule with you before we start
2. The old boiler is removed and disposed of responsibly
3. The new boiler is fitted, tested, and commissioned
4. We register the warranty with the manufacturer on your behalf
5. You get a full handover showing how to use your new system

> We always leave your home clean and tidy. We use dust sheets and take all waste away with us.

Question 4

Are your engineers Gas Safe registered?

Accepted Answer

** Yes — every Empower Gas engineer is fully Gas Safe registered and carries their ID card on every job.

What Gas Safe registration means:

- The engineer has been assessed as competent to work safely with gas
- Their qualifications are verified annually
- You can check any engineer's registration on the Gas Safe Register website
- It is illegal for anyone not on the register to carry out gas work

> You can verify our Gas Safe registration number at any time. Our engineers will always show their Gas Safe ID card when they arrive — if they don't, ask to see it.

- We also carry £5,000,000 public liability insurance
- All work is guaranteed
- We provide certificates for every gas job completed

Question 5

Which areas in Birmingham do you cover?

Accepted Answer

** We cover all of Birmingham and the surrounding West Midlands area — typically within a 15-mile radius of the city centre.

Areas we regularly work in:

- Stirchley, Bournville, and Cotteridge
- Kings Heath, Moseley, and Hall Green
- Selly Oak, Edgbaston, and Harborne
- Kings Norton, Northfield, and Longbridge
- Erdington, Sutton Coldfield, and Great Barr
- Solihull, Shirley, and Acocks Green
- Smethwick, Oldbury, and West Bromwich

> If your area isn't listed, call us anyway — we can usually help. We cover most of the West Midlands region.

Question 6

How do I get a quote?

Accepted Answer

** Call us on 07393 226 594 or fill in the contact form — we'll get back to you within a few hours.

Our quoting process:

1. Tell us what you need — repair, service, installation, or safety check
2. We'll ask a few quick questions about your current setup
3. For simple jobs, we can often quote over the phone
4. For installations, we'll arrange a free home visit to assess the job
5. You get a clear, written quote with no hidden extras

> All our quotes are free and come with no obligation. We won't pressure you — take your time to decide.

Question 7

Do you offer any guarantees on your work?

Accepted Answer

** Yes — all Empower Gas work comes with a minimum 12-month workmanship guarantee.

Our guarantee covers:

- All parts we supply and fit
- Labour and workmanship
- Boiler installations — covered by the manufacturer's warranty (up to 12 years with Worcester Bosch)
- Repairs — 12-month guarantee on parts and labour

> If anything goes wrong with work we've carried out, call us and we'll come back and put it right at no extra cost.

! Your manufacturer's warranty is separate from our workmanship guarantee. We register all new boilers with the manufacturer on your behalf to activate the full warranty period.

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